Last Updated: May 2026

Welcome to HotChi (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

As per your discretion

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through third-party payment gateways)

Non-Personal Information

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Data
  • Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order updates and notifications
  • Improve our products and services
  • Respond to inquiries and requests
  • Send promotional offers and marketing communications (with your consent)
  • Prevent fraud and ensure website security

3. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze website traffic, remember user preferences, and improve functionality.

You can choose to disable cookies through your browser settings.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share information with:

  • Payment processing providers
  • Shipping and logistics partners
  • Marketing and analytics service providers
  • Government authorities when required by law

5. Payment Security

All online payments are processed through secure third-party payment gateways. HotChi does not store your credit card, debit card, UPI, or banking information on our servers.

6. Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no online platform can guarantee complete security, and users share information at their own risk.

7. Third-Party Links

Our website may contain links to third-party websites such as Instagram or payment providers. We are not responsible for the privacy practices of those websites.

8. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications

To exercise these rights, please contact us.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

HotChi

A Brand of NCR Cloud Kitchen

📧 Email: support@hotchi.in

📧 Alternate Email: ncr.hotchi@gmail.com

📞 WhatsApp: +91 60269 88141

🌐 Website: www.hotchi.in

By using our website, you consent to the terms of this Privacy Policy.