Last Updated: May 2026
Welcome to HotChi. These Terms & Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website.
1. About Us
HotChi is a brand owned and operated by NCR Cloud Kitchen, specializing in premium chilli oils and custom 3D printed products.
This website is owned by Nanu Roy.
Contact Information
HotChi – NCR Cloud Kitchen
📧 Email: support@hotchi.in
📧 Alternate Email: ncr.hotchi@gmail.com
📞 WhatsApp: +91 60269 88141
🌐 Website: www.hotchi.in
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age.
- You have the legal authority to enter into binding agreements.
- All information provided by you is accurate and complete.
3. Products & Services
We strive to ensure that all product descriptions, images, pricing, and specifications are accurate.
However:
- Product images are for illustrative purposes only.
- Actual product appearance may vary slightly.
- We reserve the right to modify products, packaging, prices, or specifications without prior notice.
4. Orders & Acceptance
All orders placed through our website are subject to acceptance and availability.
We reserve the right to:
- Accept or reject any order.
- Cancel orders due to pricing errors.
- Cancel orders due to stock unavailability.
- Refuse service in cases of suspected fraud or misuse.
If an order is cancelled after payment, the amount will be refunded as per our Refund Policy.
5. Pricing & Payments
- All prices displayed are in Indian Rupees (₹).
- Prices are subject to change without notice.
- Payments must be completed before order processing.
- We use secure third-party payment gateways for transactions.
HotChi does not store your debit card, credit card, UPI, or banking details.
6. Shipping & Delivery
Shipping timelines are estimates and may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.
We are not responsible for delays caused by:
- Courier partners
- Natural disasters
- Government restrictions
- Incorrect customer information
Please refer to our Shipping Policy for more details.
7. Returns & Refunds
Returns, replacements, and refunds are subject to our Refund & Return Policy.
Due to the nature of food products, opened or consumed products may not qualify for return unless the item received is damaged, defective, or incorrect.
8. Intellectual Property
All content on this website including:
- Logos
- Product Images
- Graphics
- Text
- Designs
- Product Names
- Branding Materials
are the intellectual property of HotChi and NCR Cloud Kitchen.
Unauthorized reproduction, copying, distribution, or commercial use is strictly prohibited.
9. User Conduct
You agree not to:
- Use the website for unlawful activities.
- Attempt to hack, damage, or disrupt website operations.
- Upload malicious software or harmful content.
- Misrepresent your identity.
- Violate any applicable laws or regulations.
Violation of these terms may result in suspension of access and legal action.
10. Limitation of Liability
HotChi shall not be liable for:
- Indirect damages
- Consequential damages
- Loss of profits
- Business interruptions
- Data loss
- Delays caused by third parties
Our maximum liability shall not exceed the amount paid by the customer for the specific order.
11. Product Usage Disclaimer
Our chilli oil products are intended for culinary use only.
Customers with allergies, dietary restrictions, or medical conditions should carefully review ingredient information before consumption.
HotChi shall not be responsible for adverse reactions resulting from product misuse or undisclosed allergies.
12. Third-Party Links
Our website may contain links to third-party websites including social media platforms and payment gateways.
We are not responsible for the content, privacy practices, or policies of third-party websites.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of information as described in the Privacy Policy.
14. Changes To Terms
We reserve the right to modify these Terms & Conditions at any time.
Any changes will become effective immediately upon publication on this website.
Continued use of the website after updates constitutes acceptance of the revised terms.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts of Assam, India.
16. Contact Us
For any questions regarding these Terms & Conditions, please contact:
HotChi
A Brand of NCR Cloud Kitchen
📞 +91 60269 88141
Thank you for choosing HotChi – Dare to Lick!