Last Updated: May 2026
Thank you for shopping with HotChi. We are committed to delivering your favorite chilli oils and custom products safely and efficiently. Please read our Shipping Policy carefully to understand our shipping procedures and timelines.
1. Order Processing
All orders are processed after successful payment confirmation.
Processing Time
- Products will be delivered within 1-3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons, sales events, or high order volumes, processing times may be slightly extended.
2. Shipping Coverage
We currently ship across most locations in India.
If delivery is unavailable in your area, our team will contact you regarding alternate arrangements or order cancellation.
3. Estimated Delivery Time
Standard Delivery
- Metro Cities: 1-3 Business Days
- Tier 2 & Tier 3 Cities: 5–10 Business Days
- Remote Locations: 7–14 Business Days
Delivery times are estimates and may vary depending on courier services and local conditions.
4. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Product weight
- Order value
- Promotional offers
Free Shipping
HotChi may offer free shipping on selected products or minimum order values during promotional campaigns.
5. Order Tracking
Once your order has been shipped, you will receive:
- Shipment confirmation via Email or WhatsApp
- Tracking Number
- Courier Partner Details
Customers can use the provided tracking number to monitor shipment status.
6. Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Courier service disruptions
- Incorrect shipping information provided by customers
HotChi shall not be held responsible for delays caused by third-party courier services.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If incorrect information results in:
- Delivery failure
- Return-to-origin shipments
- Additional courier charges
The customer may be responsible for re-shipping costs.
8. Damaged or Missing Packages
If you receive:
- A damaged package
- An opened package
- Missing items
Please contact us within 48 hours of delivery.
To help us investigate, please provide:
- Order Number
- Photos of the package
- Photos of the product received
Our team will review the issue and provide an appropriate resolution.
9. Food Product Shipping Notice
Our chilli oil products are carefully packed to maintain freshness and quality during transit.
Customers are advised to inspect products immediately upon delivery and store them according to product instructions.
10. Custom 3D Printed Products
Custom-made 3D printed products may require additional production time.
Estimated Production Time
- 3–7 Business Days (depending on customization requirements)
Delivery timelines for custom products begin after production is completed.
11. Order Cancellation Before Shipment
Orders may be cancelled before dispatch by contacting our support team.
Once an order has been shipped, cancellation requests may not be accepted.
12. Contact Us
For shipping-related inquiries, please contact:
HotChi
A Brand of NCR Cloud Kitchen
📧 Support Email: support@hotchi.in
📧 Alternate Email: ncr.hotchi@gmail.com
📞 WhatsApp: +91 60269 88141
🌐 Website: www.hotchi.in
We appreciate your trust in HotChi and thank you for choosing authentic Assamese flavors.
🔥 Dare to Lick! 🌶️